Welcome to
Lake Cathie Community Hub
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Lake Cathie Community Hub
34 Mullaway Road, Lake Cathie Centre Corodinator |
We celebrate diversity and welcome individuals of all abilities. We recognise the First Nations Peoples of Australia, paying homage to the cultural traditions of Elders past, present, and emerging, and we honor the Birpai people upon whose land we gather.
We provide a range of community services designed to support children, young people, and families from all backgrounds, improving their quality of life and fostering community connections. Our services include emergency food, assistance with electricity bills, free community programs for women, children and young people, information and referrals, tenant's advocacy, and volunteering opportunities.
LAKE CATHIE - CLOSED MONDAYS & FRIDAY'S
We look forward to seeing you soon.
We look forward to seeing you soon.
We Are Here For You
As an information and referral service Lake Cathie Community Hub is the place people come when they don’t know where to go. People often need support to access services, programs or assistance, especially when they are distressed or in crisis. Our centre is run by staff and dedicated and caring volunteers.
Our staff and volunteers endeavor to be kind and make our clients feel heard. We are honest about the fact we cannot fix all their problems, but we can offer a caring and empathetic ear and provide them with the most up to date referrals, and to assist in the process where possible. We can also help with emergency food provisions to tide them over until our next Food Connect day.
Our staff and volunteers endeavor to be kind and make our clients feel heard. We are honest about the fact we cannot fix all their problems, but we can offer a caring and empathetic ear and provide them with the most up to date referrals, and to assist in the process where possible. We can also help with emergency food provisions to tide them over until our next Food Connect day.
Our Funding
Hastings Neighbourhood Services and Lake Cathie Community Hub is funded by the Department of Communities and Justice (formerly Department of Families and Communities). In June 2020 this program was funded for 5 years through TEI (Targeted Early Intervention).
The Lake Cathie Community Hub is the newest addition to Hastings Neighbourhood Services. The Hub is a multicultural and multigenerational space that provides a range of programs, services and activities to assist the community to connect and improve overall wellbeing.
The Lake Cathie Community Hub strives to deliver;
The Lake Cathie Community Hub is the newest addition to Hastings Neighbourhood Services. The Hub is a multicultural and multigenerational space that provides a range of programs, services and activities to assist the community to connect and improve overall wellbeing.
The Lake Cathie Community Hub strives to deliver;
- community support programs
- information referrals
- build social connections
- bring the community together
Annual Autumn Fair - 2026
A huge thank you to the team at Lake Cathie Community Hub and the local community for a great turn out. It was a fun day for everyone!!
A huge thank you to the team at Lake Cathie Community Hub and the local community for a great turn out. It was a fun day for everyone!!
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Check the Timetable for Locations and Times
Can We Help You with Our
Community Support Program's?
Click on the image of the Community Support Program you are looking for to go to their page
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Individual & Family Capacity Building (IFBC) 
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Food Connect 
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Emergency Support Services 
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Programs and Activities |
Community Garden |
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Electricity Account Payment Assistance 
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L.E.A.F Service - Document Support 
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WDO - Work Development Order 
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Tax Assistance Program 
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Financial Counselling |
Gamble Aware Program |
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Important Community Event Dates |
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Come and Join Us
Become a Volunteer
Food Connect - Every Friday
Laurieton United Services - 8.00am to 9.30am
Lake Cathie Community Hub - 10.30am to 12.00pm
Lake Cathie Community Hub - 10.30am to 12.00pm
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Food Connect offers free rescued food to those experiencing hardship or disadvantage to ensure no-one goes without a meal. Everyone is welcome. Come and enjoy a bacon and egg roll for breakfast while waiting for Food Connect to start and have a chat to our friendly staff and volunteers. We ask for a gold coin donation on entry if you have it, but it is not necessary. Be sure to bring your own carry bags to pack your food. |
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Every Tuesday and Thursday
9.00am to 11.00am Come and join this exciting project in Lake Cathie! Be a part of the design, construction and maintenance of the Garden. Make new friends, share your knowledge and learn from a fantastic group of passionate gardeners. We look forward to seeing you there! |
Energy Accounts Payment Assistance
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This service is available at all three of our Centre's Lake Cathie Community Hub - 0408 194 947 Port Macquarie Neighbourhood Centre - 6583 8400 Wauchope Neighbourhood Centre - 6586 4055 |
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What Is EAPA?
Energy Accounts Payment Assistance (EAPA) helps people experiencing difficulty paying their energy bill because of a short-term financial hardship, crisis or emergency.
An eligible hardship, crisis or emergency may include:
Energy Accounts Payment Assistance (EAPA) helps people experiencing difficulty paying their energy bill because of a short-term financial hardship, crisis or emergency.
An eligible hardship, crisis or emergency may include:
- loss of income
- unexpected medical costs
- natural disaster (flood, bushfire, or drought)
- receiving a disconnection letter.
How it Works
Eligibility
You may be eligible if you live in NSW and all of the following apply:
You're not eligible if:
What you need
Eligibility
You may be eligible if you live in NSW and all of the following apply:
- you have an electricity or natural gas account for your home in NSW
- you're the account holder (the account and bill must be in your name)
- you have not paid your most recent bill
- the bill you need help with is for an account that is still open
- you're having a short-term financial crisis or emergency and finding it hard to pay your recent energy bill.
You're not eligible if:
- you're billed as an embedded network customer (this includes some strata plans, retirement villages and residential parks)
- you receive your gas supply through LPG bottles (you may be eligible for a gas rebate instead)
- the bill you need help for:
- has already been paid in full, or less than $50 is owing on the bill
- is for a business account or non-residential account
- is for a previous home or a different retailer to the one you are with now
- is from a retailer that is not registered for EAPA.
- you're not the account holder or you do not have authority to act on someone else's behalf.
What you need
- 2 proof of identity documents (such as Australian driver licence, Medicare card, passport)
- a copy of your current electricity and/or natural gas bill (It cannot be a reminder notice)
- Centrelink Income Statement or pay slip
- documentation of proof of crisis
If you would prefer to apply directly on-line to Services NSW - click the link below
Contact your Retailer
After you have applied online, you should call your energy retailer straight away to let them know you have applied for EAPA. Your retailer cannot disconnect you while you’re waiting to be assessed for EAPA. You can also ask them what assistance they can offer you, such as payment options, switching energy plans, or starting a hardship plan. We will call you in around 2 to 6 weeks to assess your eligibility.
After you have applied online, you should call your energy retailer straight away to let them know you have applied for EAPA. Your retailer cannot disconnect you while you’re waiting to be assessed for EAPA. You can also ask them what assistance they can offer you, such as payment options, switching energy plans, or starting a hardship plan. We will call you in around 2 to 6 weeks to assess your eligibility.
Frequently Asked Questions
When To Apply For EAPA?
When you should talk to your energy retailer;
The criteria of your bill must have money owing means;
What does your Energy Account Is Open mean?
The bill you need help with must be for your current home address and with the same energy retailer.
You will not be eligible for EAPA if the bill is a final bill or for a closed energy account, in other words you have moved address or changed your retail provider.
Whilst you may not be eligible for a final bill, you can contact your energy retailer to talk about payment options if you are struggling to pay.
What is an Embedded Network?
An embedded network is when a privately owned energy network supplies multiple premises and residents within a building or site. They can supply individually or in combination, electricity and/or gas, and hot water. They are often found in strata schemes at residential apartment blocks, retirement villages and caravan parks.
Embedded networks can deliver benefits for customers, including lower bills and the ability to share solar energy costs across multiple premises. In some cases, embedded networks customers do not have access to the national consumer protections and support available to those in more traditional energy supply arrangements. Talk to your energy provider if you do not know if you are in an embedded network.
If you live in an embedded network, you will not be eligible for EAPA, however you may be eligible for other help so contact your energy provider to ask about available options to help you pay your energy bill.
Can you apply for someone else?
You can submit an application for someone else if that person is not able to apply, even if your name is not on the bill.
We will need to speak to them to confirm you can act on their behalf or they can complete an Authority to Act form. They will also need to contact the energy retailer to arrange permission for you to discuss their account.
Where can I get an Authority to Act form?
You will be sent the Authority to Act form to complete once you have applied.
When To Apply For EAPA?
- You may be eligible for EAPA if you live in NSW and you're experiencing difficulty paying your energy bill due to a short-term financial hardship, crisis or emergency.
- You can go to Services NSW website and apply for EAPA online.
When you should talk to your energy retailer;
- Contact your energy retailer to let them know you are having trouble paying your bill and you are applying for EAPA
- It is important to contact your energy retailer, so they do not disconnect you while you are waiting to be assessed for EAPA
- Energy retailers must have hardship programs to help customers manage their bills so don't be afraid to ask for their help. You can ask your energy retailer for an extension or a hardship/payment plan and about other support they can provide
The criteria of your bill must have money owing means;
- You cannot get EAPA if you've paid your bill in full
- You must have at least $50 owing on your bill
- If you've already paid your bill, you may be eligible for other help
- Contact your energy retailer to ask about your options to help you stay on top of your bills
What does your Energy Account Is Open mean?
The bill you need help with must be for your current home address and with the same energy retailer.
You will not be eligible for EAPA if the bill is a final bill or for a closed energy account, in other words you have moved address or changed your retail provider.
Whilst you may not be eligible for a final bill, you can contact your energy retailer to talk about payment options if you are struggling to pay.
What is an Embedded Network?
An embedded network is when a privately owned energy network supplies multiple premises and residents within a building or site. They can supply individually or in combination, electricity and/or gas, and hot water. They are often found in strata schemes at residential apartment blocks, retirement villages and caravan parks.
Embedded networks can deliver benefits for customers, including lower bills and the ability to share solar energy costs across multiple premises. In some cases, embedded networks customers do not have access to the national consumer protections and support available to those in more traditional energy supply arrangements. Talk to your energy provider if you do not know if you are in an embedded network.
If you live in an embedded network, you will not be eligible for EAPA, however you may be eligible for other help so contact your energy provider to ask about available options to help you pay your energy bill.
Can you apply for someone else?
You can submit an application for someone else if that person is not able to apply, even if your name is not on the bill.
We will need to speak to them to confirm you can act on their behalf or they can complete an Authority to Act form. They will also need to contact the energy retailer to arrange permission for you to discuss their account.
Where can I get an Authority to Act form?
You will be sent the Authority to Act form to complete once you have applied.
L.E.A.F Service
Bookings Are Essential
We are NOT able to provide this service on a walk-in basis
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This service is available at all three of our Centre's Lake Cathie Community Hub - 0408 194 947 Port Macquarie Neighbourhood Centre - 6583 8400 Wauchope Neighbourhood Centre - 6586 4055 |
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What is the L.E.A.F Service? Letters, Editing and Forms Service Do you need assistance with your personal documents and forms and on-line profiles? This is a free administrative support service providing assistance to read, sort, complete, understand and write your documents or forms manually or digitally. This is not a legal advice service. We can help you with a variety of services such as;
We can also assist by Creating a My Gov Account for you and then linking other services to your My Gov Profile;
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FOLLOW US ON OUR SOCIALS
Check out our Facebook Feed Below
Check out our Facebook Feed Below
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Lake Cathie - Community Profile
Do You Have an Enquiry?
We are here to help so feel free to make contact with us by either:
- calling the Lake Cathie Community Hub on 0408 194 947
- send an email to [email protected]
- or submit your enquiry using the form below
Hastings Neighbourhood Services
We embrace diversity and welcome all.
We acknowledge and pay cultural respect to the Biripi people – the first custodians of the land we live and work on today.
We acknowledge and pay cultural respect to the Biripi people – the first custodians of the land we live and work on today.
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Incorporated as Port Macquarie Neighbourhood Centre since March 1978
Trading as an Australian Business No: 89592910624 since July 2000 Copyright HNS
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